CUSTOMER CARE

Last update: 10/6/2022

At Bickford Handcrafted, we want you to know how we collect, use, and protect information about you. By interacting with Bickford Handcrafted through our websites, mobile application(s), products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Types of Information Collected

How is Your Information Collected?

• You Provide it 

• Social Media Widgets

 

How is Your Information Used?

• Our Purposes

• Product and Service Fulfillment

• Prevention of Fraud and Other Harm

• Legal Compliance

 

How is Your Information Shared?​

• Card Issuing Bank

• Legal Requirements

• Elsewhere at Your Direction

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Types of information Collected:

 

• Name

• Mailing address

• Email address

• Phone (or mobile) number

• Credit/debit card number

• Purchase/return/exchange information

• Special status designations (e.g., Teacher, College Student, Military)

• Language Preferences

 

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

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How Is Your Information Collected?

You Provide It to Us

We collect information that you enter on our website.

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Social Media Widgets

Our sites and mobile application(s) include social media features, such as the Facebook, Instagram, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

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How Is Your Information Used?

Information we collect is used solely for processing transactions. 

 

Product and Service Fulfillment

 

• Fulfill and manage purchases, orders, payments, and returns/exchanges

• Respond to requests for information about our products.

• Connect with you regarding customer service via our contact center or on social media or internet chat platforms. 

How Do You Access and Update Your Personal Information?

In order to keep your personal information accurate and complete, you can access or update some of it by emailing us at bickfordhandcraftedgoods@gmail.com

 

How is Your Personal Information Protected?

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian call us at 678-462-0156

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How Do You Contact Bickford Handcrafted Goods?

Mail:

Bickford Handcrafted Goods

2554 New Mill Way

Acworth, GA 30102

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